What is a primary focus of the Joint Commission regarding patient communication?

The primary focus of the Joint Commission regarding patient communication is to ensure clear, inclusive, and effective communication. This emphasis is rooted in the understanding that effective communication is essential for patient safety, quality of care, and patient satisfaction. By promoting clear communication, healthcare providers can make important health information accessible and understandable to all patients, regardless of their background, literacy level, or language proficiency. This approach includes various communication methods, such as verbal, written, and supportive materials, aimed at increasing patients' understanding of their health conditions, treatment options, and care processes.

The other options mentioned do not align with the Joint Commission's goals. Encouraging patients to read brochures is too limited and does not address the full scope of effective communication, while limiting communication to written formats overlooks the importance of verbal interaction in healthcare settings. Additionally, reducing the frequency of patient interactions contradicts the notion of fostering open communication and engagement between patients and providers, which is essential for effective healthcare delivery.