How does the Joint Commission define "quality improvement"?

The Joint Commission defines "quality improvement" as ongoing efforts to improve the quality of healthcare services provided to patients. This definition emphasizes a continuous and systematic approach to enhancing healthcare processes and outcomes. Quality improvement is not merely a one-time initiative or an isolated change; rather, it involves consistent efforts to identify areas for improvement, implement changes, and measure the impact of those changes on patient care.

This approach is integral to healthcare organizations striving to meet the evolving standards of care and to ensure patient safety and satisfaction. It encompasses a range of activities, including data collection, analysis, and implementing best practices based on evidence. By focusing on ongoing efforts, healthcare organizations can sustainably improve their services, leading to better patient outcomes and overall health system effectiveness.

In contrast, maintaining current standards, making isolated changes, or conducting random reviews do not embody the comprehensive and continuous nature of quality improvement as defined by the Joint Commission. These elements may contribute to the overall effort but do not capture the holistic approach that quality improvement entails.